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1. Contact information

1.1 General Contact Details

HATARSHOP is committed to providing clear, reliable, and accessible channels for customers to reach us regarding orders, products, returns, payments, and general inquiries. You may contact us via the following methods:

  • Email: contact@hatarshop.com – available 24/7; responses are generally within 24-48 business hours.
  • WhatsApp Support: Accessible via the contact bubble at the bottom-right corner of our website. This is the fastest method for urgent queries, including order modifications, cancellations, or return requests.
  • Customer Service Hours: Monday–Friday, 09:00–18:00 EST (excluding U.S. federal holidays). For international customers, response times may vary due to time zone differences.

Tip for Customers: Please provide your order number (e.g., HatarOrder**)** whenever contacting us, along with clear details of your request or issue. For returns or exchanges, include photos of the product and its label as described in our FAQ.

1.2 Purpose of Contact Channels

The purpose of these communication channels is to ensure transparency, trust, and timely resolution of customer inquiries. Contacting HATARSHOP via email or WhatsApp allows you to:

  • Verify the status of your order (processing, shipping, or delivery)
  • Request order modifications or cancellations (before shipment)
  • Submit return requests or claims for defective or incorrect items
  • Obtain tracking information for shipments, including COD orders
  • Clarify policies regarding refunds, exchange procedures, and shipping methods

Providing multiple channels ensures that every customer can reach us using the most convenient method, enhancing satisfaction and legal compliance.

1.3 Legal Basis

United States:

  • Under FTC guidelines (15 U.S.C. §§ 41–58), businesses must provide clear contact information and ensure customers can resolve disputes efficiently.
  • The CCPA/CPRA provides California residents with rights to access, delete, or opt-out of the sale of personal information, which can be facilitated via our contact channels.
  • Customers may exercise their rights through email or WhatsApp, as outlined in our privacy policy.

International Customers:

  • For orders outside the U.S., contacting HATARSHOP ensures compliance with international consumer protection laws, including transparency in e-commerce transactions.
  • Contact information must be readily available as required under global e-commerce standards (e.g., European Union e-Commerce Directive 2000/31/EC).

1.4 Instructions for Customers

Before contacting us:

  1. Check your order confirmation email (including spam/junk folders).
  2. Include your order number, product details, and photos if relevant.
  3. Specify your request clearly:
  • Refund or return request
  • Exchange or product modification
  • Order cancellation
  • Shipping or tracking inquiry

Response Times:

  • Standard inquiries: within 24–48 business hours
  • Urgent issues (COD, missing/damaged items): same-day response during business hours via WhatsApp

1.5 Additional Notes

  • HATARSHOP commits to transparent communication at all times, following U.S. and international e-commerce best practices.
  • Contact methods are intended to protect consumer rights and ensure compliance with applicable laws.
  • All communications may be recorded or documented internally for quality assurance, dispute resolution, and legal compliance.

2. Legal notice

2.1 Business Identity and Website Disclaimer

HATARSHOP operates as an international online retail platform offering a wide variety of consumer goods. While we make every effort to ensure the accuracy of product descriptions, pricing, images, and other content on our website, errors may occur.

By using this website, you acknowledge and agree that:

  • Product images are for illustrative purposes and may vary from the actual product received.
  • Prices and availability are subject to change without prior notice.
  • Certain items may be restricted in specific regions due to local laws, customs regulations, or shipping restrictions.

Disclaimers:

  • HATARSHOP is not responsible for damages caused by improper use of products.
  • Shipping delays due to carriers, customs, or natural events are beyond our control.
  • Third-party service providers (payment processors, carriers, or logistics partners) are not directly responsible for errors in the HATARSHOP system.

2.2 Limitation of Liability

To the maximum extent permitted by applicable law, HATARSHOP, its directors, employees, and affiliates shall not be liable for:

  1. Any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or products.
  2. Loss of profits, revenue, data, or business opportunities resulting from product errors, shipping delays, or service interruptions.
  3. Issues arising from unauthorized access, hacking, or fraudulent activities involving customer accounts or personal data.

Special COD Disclaimer:

Customers using Cash on Delivery (COD) services must ensure availability to accept deliveries. Repeated refusals may result in account restrictions tied to the IP address, as explained in our FAQ and refund policies.

2.3 Jurisdiction and Applicable Law

United States:

  • All U.S. transactions and website use are subject to federal and state laws, including:
  • FTC Act (15 U.S.C. §§ 41–58) regulating advertising, e-commerce transparency, and consumer protection.
  • CCPA/CPRA for California residents’ data privacy rights. Relevant state consumer protection laws governing refunds, product claims, and online sales.

International Customers:

For customers outside the United States, local laws may apply. HATARSHOP complies with international standards, including:

  • EU e-Commerce Directive 2000/31/EC
  • EU Consumer Rights Directive 2011/83/EU (right of withdrawal, refunds, and returns)
  • General consumer protection principles under international trade law

HATARSHOP reserves the right to limit or deny sales in regions where local laws conflict with our operating policies, including COD restrictions or product shipping limitations.

2.4 Intellectual Property

  • All website content, including text, graphics, logos, product images, and descriptions, is owned by HATARSHOP or its licensors.
  • Unauthorized use, reproduction, or distribution of this content is strictly prohibited and may result in legal action under U.S. copyright laws (Title 17, U.S.C.) or applicable international laws.
  • Product reviews, user-generated content, or feedback submitted on our website may be used by HATARSHOP for marketing or improvement purposes, with attribution as necessary.

2.5 Customer Obligations and Warranties

By using HATARSHOP, customers agree to:

  1. Provide accurate personal information, including name, address, email, and phone number.
  2. Use our products according to instructions and safety guidelines.
  3. Ensure availability to accept COD deliveries or properly manage pre-paid orders.
  4. Comply with all applicable import/export regulations in their country.

Warranty Disclaimer:

  • HATARSHOP does not provide warranties beyond those stated by the manufacturer.
  • For defective or damaged products, customers should follow our return and exchange policy, including providing photos and evidence via WhatsApp/email.

2.6 Third-Party Services

HATARSHOP may integrate third-party services for:

  • Payment processing (PayPal, Stripe, banks)
  • Shipping and logistics (FedEx, DHL, local couriers)
  • Marketing tools (email campaigns, analytics)

Limitation: HATARSHOP is not liable for errors or failures caused by third-party services. Customers are encouraged to review third-party terms and conditions when using these services.

2.7 Indemnification

Customers agree to indemnify and hold harmless HATARSHOP, its affiliates, and employees from claims, liabilities, damages, or costs arising from:

  • Misuse of products
  • Violation of our website terms or policies
  • Breach of local, state, or federal laws while using the website

2.8 Changes to Legal Notice

HATARSHOP reserves the right to update this Legal Notice at any time. Changes will be effective immediately upon posting on the website. Customers are responsible for reviewing the notice regularly. Continued use of the website constitutes acceptance of updated terms.

3. Privacy policy

3.1 Introduction

HATARSHOP respects the privacy of its customers and is committed to protecting personal data collected through our website, email communications, WhatsApp, and other customer service channels. This Privacy Policy explains:

  • What personal data we collect
  • How we use and protect your information
  • Your rights as a consumer under applicable laws (U.S., EU, and international regulations)
  • How data is shared with third parties
  • How long we retain your data

This policy applies to all customers worldwide, including USA, EU/EEA, and future regions, ensuring compliance with:

  • CCPA/CPRA (California, USA)
  • FTC guidelines (USA)
  • GDPR (EU)
  • International e-commerce consumer protection standards

By using our website, you consent to the collection and use of your information as described below.

3.2 Information We Collect

3.2.1 Personal Identification Information (PII)

  • Name, email address, phone number, shipping/billing address
  • Payment information (credit card details, PayPal, Amazon Pay, Klarna, COD status)
  • Account information if you create a HATARSHOP account

3.2.2 Non-Personal Information

  • Device type, browser, IP address
  • Pages visited, clicks, and time spent on the site
  • Location data derived from IP address for shipping and delivery purposes

3.2.3 Sensitive Data

  • In COD regions, we monitor payment acceptance behavior to detect fraudulent activity or repeated refusals
  • This information is used internally for account restrictions and to prevent abuse of COD services

3.2.4 User-Generated Content

  • Reviews, product photos, and feedback submitted on our website or social media
  • These may be used for marketing, quality assurance, and product improvement

3.3 How We Use Your Information

Order Fulfillment:

  • Process and ship orders, including COD and pre-paid purchases
  • Provide tracking updates, delivery notifications, and order confirmations
  • Contact customers regarding returns, exchanges, or refunds

Customer Service:

  • Respond to inquiries via WhatsApp, email, or website contact forms
  • Resolve issues such as damaged products, missing shipments, or incorrect orders

Marketing and Promotions:

  • Send promotional offers, newsletters, and personalized recommendations (only if consented)
  • Segment users for targeted marketing campaigns based on shopping history and preferences

Legal and Compliance:

  • Detect and prevent fraud, including misuse of COD services
  • Maintain records for tax reporting, audits, and regulatory compliance
  • Enforce our Terms of Service and prevent abuse of accounts or services

3.4 Data Sharing and Third Parties

Service Providers:
HATARSHOP may share information with third parties necessary to operate our business:

  • Payment processors: PayPal, Stripe, Amazon Pay, Klarna, and banks
  • Shipping carriers: FedEx, DHL, local couriers
  • Marketing platforms: email campaign providers, analytics tools

Legal Requirements:

  • Information may be shared with law enforcement or government agencies when required by law or regulation
  • We comply with court orders, subpoenas, and applicable international laws

Third-Party Risks:

  • While HATARSHOP carefully selects partners, we are not responsible for breaches by third parties
  • Customers are encouraged to review third-party privacy policies

3.5 Data Retention

  • Personal data is retained only as long as necessary to fulfill orders, provide services, comply with laws, or maintain records
  • For inactive accounts or completed orders, data may be anonymized or deleted after a reasonable retention period
  • COD refusal history and IP-based monitoring data is retained for fraud prevention

3.6 Security Measures

HATARSHOP implements industry-standard security measures to protect data, including:

  • Encrypted communications (SSL/TLS)
  • Secure payment gateways
  • Restricted access to sensitive information by authorized personnel only
  • Regular audits and monitoring for unusual activity

Note for Customers:
Despite these measures, no system is completely secure. Customers should protect account credentials and monitor their own devices for security risks.

3.7 Customer Rights

For U.S. Residents:

  • California residents may request access, deletion, or opt-out of the sale of personal data under CCPA/CPRA
  • Requests can be submitted via email or WhatsApp, referencing your order or account number

For EU/EEA Residents:

  • Right to access, rectify, delete, or restrict processing of personal data under GDPR
  • Right to data portability and the right to lodge complaints with supervisory authorities

International Customers:

  • Local laws may grant additional rights; HATARSHOP will comply with applicable regulations
  • Contact our support channels for any inquiries regarding your data

3.8 Cookies and Tracking

  • HATARSHOP uses cookies to improve website functionality, analyze traffic, and enhance customer experience
  • Customers can disable cookies via their browser, but some website features may be limited
  • Third-party analytics providers (e.g., Google Analytics) may also collect anonymized usage data

3.9 COD and Privacy Considerations

  • COD regions require tracking of delivery acceptance for fraud prevention
  • Repeated refusal of COD orders may result in account or IP restrictions
  • This data is collected solely for operational and security purposes

3.10 Changes to Privacy Policy

  • HATARSHOP reserves the right to update this Privacy Policy at any time
  • Updates will be posted on the website and effective immediately
  • Customers are encouraged to review the policy regularly to stay informed

4. Refund policy

4.1 General Overview

HATARSHOP is committed to providing a transparent, fair, and professional refund process for all customers. Refunds are issued according to the conditions outlined in this policy and are designed to comply with U.S. federal and state consumer protection laws, including FTC guidelines. International orders are processed in compliance with local consumer protection standards, where applicable.

This policy applies to all payment methods available on our website, including:

  • Credit/Debit cards: MasterCard, Visa, American Express, UnionPay
  • Digital wallets: PayPal, Amazon Pay, Klarna
  • Cryptocurrencies
  • Cash on Delivery (COD) – where available

4.2 Eligibility for Refunds

To qualify for a refund:

  1. Timeframe: Refund requests must be submitted within 14 days of receiving the product.
  2. Verification: A clear photo of the product and label must be provided to verify the purchase. Refunds cannot be processed without proper verification.
  3. Condition of Products: The item must be:
  • In its original condition
  • Unused and undamaged
  • With the original label attached

Exceptions:

  • Products that have been opened and are hygiene-sensitive, such as serums, perfumes, creams, and similar items, are non-returnable. Once opened, these items cannot be resold and are therefore not eligible for refunds or exchanges.

4.3 Refund Process by Payment Method

Credit/Debit Cards, PayPal, Amazon Pay, Klarna:

  • Refunds are issued to the original payment method within 3–7 business days after the return is received and inspected.
  • Depending on your bank or card provider, it may take additional days for the refund to appear on your account.

Cash on Delivery (COD):

  • COD refunds are subject to strict verification.
  • Refund requests will only be approved if the product is returned in full compliance with this policy.
  • Repeated COD order refusals or fraudulent attempts may result in account restrictions or IP-based blocks, preventing future COD orders.
  • Customers are advised to ensure availability for COD deliveries to avoid complications or blocks.

Cryptocurrencies:

  • Refunds are processed back to the original wallet used for purchase.
  • Network confirmations may require additional processing time depending on blockchain speed.

4.4 Return Instructions

Contact HATARSHOP only via WhatsApp using the contact bubble at the bottom-right of the website to request a return.

Submit all required documentation, including:

  • Clear photos of the product
  • Original label
  • Condition of the item

Once your return request is reviewed and approved, HATARSHOP will provide detailed return instructions.

Customers are responsible for securely packaging the item to prevent damage during shipping.

Note: Returns will only be accepted if they meet the criteria outlined above. HATARSHOP reserves the right to reject returns that fail to meet these standards.

4.5 Exchanges

  • Exchanges are offered under the same conditions as refunds.
  • Customers may request an exchange instead of a refund.
  • The replacement product must be of equal or lesser value.
  • Any price difference will be handled according to HATARSHOP’s policies.
  • All exchanges are inspected upon receipt to ensure compliance.

4.6 Refund Timeline

  • HATARSHOP aims to process approved refunds or exchanges within three business days of receiving the returned item.
  • Additional days may be required for your bank or payment provider to reflect the transaction.
  • Customers are requested to allow up to ten business days after shipping the item before contacting support regarding the refund status.

4.7 Special COD and Security Considerations

  • Refunds for COD orders require additional verification due to risk of refusal or fraud.
  • Customers who have previously refused COD deliveries without justification may face account restrictions, including IP-based blocks.
  • This system protects HATARSHOP and ensures fairness to all customers using COD.

4.8 Legal Basis

United States:

  • Refunds comply with FTC consumer protection guidelines and state-specific e-commerce regulations.
  • Transparent return policies are mandatory under U.S. law to protect consumers from misleading practices.

International Orders:

  • For orders shipped internationally, refunds comply with local e-commerce and consumer protection laws, including the right to return products in accordance with local regulations.

4.9 Customer Responsibilities

  • Provide accurate information for processing refunds (order number, contact info, photos).
  • Return items in the original packaging and condition.
  • Ensure timely shipment of returned items according to HATARSHOP instructions.

Tip: Customers are encouraged to retain proof of return shipping to avoid disputes.

4.10 Changes to Refund Policy

  • HATARSHOP reserves the right to modify this refund policy at any time.
  • Updates will be posted on the website and effective immediately.
  • Continued use of the website constitutes acceptance of the updated policy.

5. Shipping policy

5.1 General Shipping Overview

HATARSHOP strives to provide fast, reliable, and transparent shipping services to all customers worldwide. Our shipping policy outlines:

  • Available shipping methods
  • Estimated delivery times
  • COD availability and requirements
  • International shipping considerations
  • Tracking and delivery procedures
  • Responsibilities of customers

Shipping costs are always included in the product price, ensuring that customers pay the full cost upfront without hidden fees.

5.2 Available Shipping Methods

1. Cash on Delivery (COD)

  • Available in countries where HATARSHOP operates local warehouses, with additional countries being added as new warehouses open. At the time of placing a cash-on-delivery order, only the countries currently available will appear in the order form selector. If your country is not listed, please choose an alternative payment method.
  • COD orders require customer availability to accept delivery. Repeated refusals may result in account restrictions or IP-based blocks, as outlined in our FAQ.
  • Customers must provide accurate contact and address information to ensure successful delivery.

2. Prepaid Orders

  • Available worldwide, including countries where COD is not yet active.
  • Payment is required before shipment via: credit/debit card, PayPal, Amazon Pay, Klarna, or cryptocurrencies.
  • Prepaid orders may be shipped from the nearest warehouse with product availability to ensure the fastest possible delivery.

5.3 Warehouses and Fulfillment Centers

  1. HATARSHOP maintains local warehouses in COD-active countries to ensure 24–48 hour delivery.
  2. International shipments are dispatched from regional warehouses to optimize delivery times.
  3. For countries where COD is not yet active, warehouse selection ensures:
  • Fastest possible dispatch
  • Compliance with customs and import/export regulations
  • Product availability assurance

Note for future expansion: Warehouse locations may be added as HATARSHOP expands services. Policies are designed so new countries can be added seamlessly.

5.4 Estimated Delivery Times

COD Countries (Local Warehouse):

  1. Orders typically delivered within 24–48 business hours.
  2. Fast delivery is possible because:
  • Products are stocked within the country
  • COD requires local logistics partners
  • International COD from one country to another is not possible due to logistical, legal, and customs limitations

Prepaid International Orders:

  1. Estimated delivery: 9–15 business days depending on location, customs clearance, and courier operations
  2. Delivery times may vary based on:
  • International transport logistics
  • Weather conditions
  • Customs clearance procedures
  • Local courier operations
  • Seasonal demand or peak periods
  • Some orders may arrive earlier or slightly later than the estimated timeframe

5.5 Tracking and Notifications

HATARSHOP provides tracking information at every stage of the order, from processing to dispatch and delivery.

Customers receive tracking codes via:

  • Email (confirmation and updates)
  • WhatsApp (fastest notifications for COD and urgent queries)
  • Advanced tracking requests can be submitted through WhatsApp, including exact tracking codes for detailed shipment monitoring.

5.6 Shipping Responsibilities of Customers

  • Ensure accurate shipping address and contact details
  • Make arrangements to accept COD deliveries if applicable
  • Retain proof of delivery in case of disputes or lost shipments
  • Packaging must comply with return policies when returning items

5.7 International Shipping and Customs

  • HATARSHOP complies with international shipping laws, customs regulations, and local import/export requirements.
  • Duties, taxes, and customs fees may vary depending on the destination country; these are the responsibility of the customer unless otherwise stated.
  • Customers are encouraged to review local import regulations before placing an order.

Note: Some items may be restricted or prohibited in certain countries due to local law. HATARSHOP reserves the right to limit or deny shipments to such locations.

5.8 Lost or Delayed Shipments

  • HATARSHOP works with reputable carriers but cannot always control external delays
  • In case of lost, delayed, or damaged shipments, customers must contact HATARSHOP immediately via WhatsApp or email
  • Proper documentation, including order number, proof of payment, and tracking info, is required to resolve claims efficiently

5.9 Legal Basis

United States:

  • Shipping policies comply with FTC regulations requiring transparency, clear delivery timelines, and customer protection

International:

  • Policies comply with EU e-Commerce Directive 2000/31/EC and EU Consumer Rights Directive 2011/83/EU, ensuring the right to clear information about shipping, delivery, and obligations
  • International shipping follows local laws and regulations in the destination country

5.10 Changes to Shipping Policy

  • HATARSHOP reserves the right to update this Shipping Policy at any time
  • Updates will be posted on the website and effective immediately
  • Customers are responsible for reviewing the policy regularly

6. Terms of service

6.1 Acceptance of Terms

By accessing or using the HATARSHOP website and services, you agree to comply with and be bound by these Terms of Service (“Terms”). These Terms apply to all users, customers, and visitors. If you do not agree, please do not use our website or services.

HATARSHOP reserves the right to modify these Terms at any time, with updates effective immediately upon posting on the website. Continued use of the site constitutes acceptance of the revised Terms.

6.2 Account Registration and Responsibilities

  • Customers may create an account or place orders as a guest.
  • All information provided must be truthful, accurate, and complete. HATARSHOP reserves the right to verify customer information before processing orders.
  • Customers are responsible for maintaining the confidentiality of account credentials. Any activity performed under the account is the customer’s responsibility.

False Orders Protection Clause:

Identification and Accuracy of Data

  • All orders must include truthful and accurate information.
  • HATARSHOP may verify data before processing.

Fraud and False Orders

  1. Fraudulent orders, including false data, are strictly prohibited.
  2. If a suspicious order is detected, HATARSHOP may:
  • Cancel the order without notice.
  • Block the customer from future orders.
  • Pursue legal action (civil or criminal).

Responsibility and Costs

Customers are responsible for costs associated with fraudulent or false orders, including shipping, handling, and other related expenses. HATARSHOP may recover these costs through legal channels.

Data Protection

In accordance with LOPDGDD, GDPR, CCPA, submission of false data may result in penalties. HATARSHOP fully cooperates with authorities investigating fraudulent activity.

6.3 Payment Methods and Policies

HATARSHOP accepts multiple payment methods, each with specific conditions:

Credit/Debit Cards (MasterCard, Visa, AmEx, UnionPay)

  • Transactions are processed securely through authorized gateways.

Digital Wallets (PayPal, Amazon Pay, Klarna)

  • Payment is redirected to the respective platform. HATARSHOP is not liable for issues originating from these providers.

Cryptocurrencies

  • Refunds are issued to the same wallet address used for purchase. Transaction times may vary.

Cash on Delivery (COD)

  1. Available only in countries where cash-on-delivery (COD) is supported through HATARSHOP’s local warehouse network. The countries currently eligible for COD will appear in the order form selector at checkout. If your country is not listed, please select an alternative payment method.
  2. Customers must be available to accept delivery. Repeated refusal may result in:
  • Account restrictions.
  • IP-based blocks preventing future COD orders.

6.4 Orders, Shipping, and Delivery

  1. HATARSHOP ships from local warehouses or the nearest available warehouse for international customers.
  2. Estimated delivery times vary depending on the country and shipping method:
  • COD countries: 24–48 hours from local warehouse.
  • International prepaid orders: 9–15 business days.
  • Shipping may be affected by: customs, logistics, weather, or seasonal demand.
  • HATARSHOP is not responsible for delays caused by carriers or customs.

Lost or damaged shipments:

  • Customers must contact HATARSHOP immediately with proof of order, photos, and tracking information.

6.5 Returns and Refunds

  • Returns and refunds are governed by our Refund Policy.
  • Customers must provide clear photos of the product, original label, and evidence of condition.
  • Refunds will be processed according to payment method and may take additional days for banks or payment providers.
  • COD orders are strictly monitored; repeated refusals may lead to restrictions.

6.6 User Responsibilities

By using HATARSHOP, customers agree to:

  1. Provide accurate personal and shipping information.
  2. Use products according to instructions.
  3. Follow return instructions when requesting refunds.
  4. Avoid fraudulent or illegal activities on the site, including:
  • Selling stolen or counterfeit goods.
  • Submitting false orders.
  • Customers are responsible for any losses or costs incurred due to misuse or fraud.

6.7 Intellectual Property

  • All content on HATARSHOP, including designs, logos, images, trademarks, and website material, is exclusive property of HATARSHOP.
  • Unauthorized use is strictly prohibited.

6.8 Privacy and Data Use

  • HATARSHOP collects personal data in accordance with our Privacy Policy.
  • Data is used exclusively for processing orders, marketing (with consent), fraud prevention, and compliance with legal obligations.
  • Customers may exercise rights under CCPA, GDPR, and other applicable privacy laws.

6.9 Limitation of Liability

  • HATARSHOP is not liable for indirect, incidental, or consequential damages from use of the website, products, or shipping delays.
  • Customers acknowledge that COD orders involve additional risk, and repeated misuse may result in account and IP restrictions.

6.10 Legal Compliance

  • Transactions in the USA comply with FTC, state consumer protection, and electronic commerce laws.
  • International orders comply with applicable local e-commerce regulations and consumer rights directives.
  • HATARSHOP reserves the right to refuse orders or limit access where compliance is uncertain.

6.11 Changes to Terms of Service

  • HATARSHOP reserves the right to update these Terms at any time.
  • Updates will be posted on the website and effective immediately.
  • Continued use constitutes acceptance of changes.