Returns

You may request a return within 14 days of receiving your order, always in accordance with our policies and subject to prior approval.

To be eligible for a return, the product must be:

• In its original condition
• Unused and undamaged
• With the original label attached

You must also provide a clear photo of the product label so we can verify that the item was purchased from us. Returns cannot be processed without this verification.

For hygiene and safety reasons, certain products cannot be returned once opened. This includes cosmetic items such as serums, perfumes, creams and similar products. Once opened, these items cannot be resold in the same condition and therefore are not eligible for return or exchange.

All return requests are individually reviewed and must be approved under our return policies. We reserve the right to refuse a return if the stated conditions are not met.

Exchanges

We do offer exchanges under the same conditions and subject to approval. Instead of requesting a refund, you may request an exchange for another product.

The replacement product must be of equal or lower value than the original purchase. If there is any price difference, it will be reviewed and managed accordingly.

All exchanges are subject to inspection and final approval to ensure compliance with our policies.

Please contact us only via WhatsApp to request a return. You can find our WhatsApp contact in the contact bubble located at the bottom right of our website.

When submitting your request, you must send all required proof, including clear photos of the product, the original label, and the condition of the item. This documentation is necessary for us to review and evaluate your return request under our policies.

Once your return has been reviewed and approved within the 14 day period and meets our return criteria, we will provide you with the corresponding return instructions.

Customers are responsible for arranging appropriate packaging to ensure the product is returned safely and without damage.

We provide return instructions by email. If you still have the email we sent, you can simply print a new copy. If you cannot locate the email, please contact us via WhatsApp and request that we resend the return instructions.

In the rare event that your order arrives damaged or defective, please take clear photos of the product and of the product label to verify that the item was purchased from us. Then contact us via WhatsApp using the contact bubble at the bottom right of our website. This is the fastest way to receive assistance. Make sure to provide all the relevant details so we can review your case promptly.

If you simply do not like the product, we will gladly accept it as a return as long as it is in "as new" condition, in its original packaging, and with all tags attached. Returns will be processed according to our policies and require prior approval.

The time it takes to return an item depends on the carrier and shipping method you use to send the product back. Once we receive your return and verify that it meets our conditions, we will notify you via WhatsApp or email.

We aim to process refunds or exchanges within 3–7 business days of receiving and approving the returned item. Please note that it may take several additional days for your bank or credit card provider to reflect the refund or adjustment on your account.

All returns and exchanges are subject to our return policies and approval, so processing times may vary slightly depending on the verification of the product condition and documentation provided.