Shipping

This is sent automatically to your email address when you place an order. If you haven't received your order confirmation within 24 hours, please contact us via our email contact@hatarshop.com or through the contact bubble available at the bottom right via WhatsApp in case there is any issue with your order. Before contacting us, please check your spam or junk mail folder in case the order confirmation has been redirected there.

We normally only cancel orders if there is a problem with inventory or if you have asked us to cancel it. Please accept our apologies if your order is canceled due to a problem on our end. We will always offer an alternative product and process your refund in full as quickly as possible.

In addition, we may also cancel orders placed with cash on delivery (COD) if we detect that a customer has recently had a return due to not accepting the delivery. Such situations can also lead to restrictions or blocks on the payment method for that customer in case COD orders are rejected without justification. These account restrictions are applied directly to the IP address, which is why we strongly recommend being certain before placing a COD order.

There is a short period of time between when you place your order and when we begin processing it. If you contact us immediately after placing your order through our contact section, we may be able to cancel your order before it is processed, provided that our policies are met at all times.

Your order can be modified as long as it has not yet been processed or prepared.

If you realize there is a mistake right after placing your order and need to make a change (such as adjusting quantities or adding products), please contact us immediately through our contact section. There you will find our WhatsApp number and other contact methods, we recommend WhatsApp for faster assistance.

When contacting us, please provide your order number (HatarOrder****) so we can locate your purchase quickly and proceed with the requested modification.

If your order has not yet been processed or prepared, we will be happy to modify it. However, once the order has already been processed, we will unfortunately no longer be able to make changes.

We operate primarily with cash on delivery (COD) in the countries where we have a local warehouse. These countries are the ones that appear in the country selector within the COD order form.

Countries with local warehouse (shown in the selector)

In these countries, orders are usually delivered within 24–48 business hours.

This fast delivery is possible because:

• We operate with a warehouse located inside the same country.
• Cash on delivery requires local logistics partners.
• It is not possible to ship cash on delivery from one country to another due to logistical and legal reasons, including customs regulations, carrier restrictions, and financial processing limitations. Courier companies generally do not offer international COD services for these reasons.

For this reason, only the countries listed in the selector (where we have a warehouse) can benefit from 24–48h delivery, regardless of the payment method.

Countries not listed in the selector

If your country does not appear in the COD selector, the order must be paid in advance, as clearly indicated in the order form.

In this case:

• The order will be shipped from the nearest warehouse or from the warehouse with the best product availability to ensure the fastest possible dispatch.
• Delivery usually takes between 9 and 15 days.

In some cases, orders may arrive earlier, and occasionally they may take slightly longer. Delivery times can vary depending on several factors such as:

• International transport logistics
• Weather conditions
• Customs clearance procedures
• Local courier operations
• Seasonal demand or peak periods

However, in most cases, shipments do not experience significant delays beyond this timeframe.

If you have any questions about your specific country or delivery time, feel free to contact us and we will gladly assist you.

We ship worldwide.

In our company, shipping costs are always included in the final price of the product. The price you see at the time of purchase already includes delivery to your selected country.

For this reason, the product price may vary depending on the country from which the order is placed, as well as other logistical and operational factors.

Yes. We provide updates at every stage of your order, from the moment it is placed to its dispatch and delivery. In the delivery confirmation message, you will receive tracking information so you can follow the progress of your shipment.

If you would like a more detailed or advanced tracking update, you can contact us through WhatsApp. We will provide you with the exact tracking code so you can monitor your order more thoroughly and stay informed about its status.