Terms of service

6.1 Acceptance of Terms

By accessing or using the HATARSHOP website and services, you agree to comply with and be bound by these Terms of Service (“Terms”). These Terms apply to all users, customers, and visitors. If you do not agree, please do not use our website or services.

HATARSHOP reserves the right to modify these Terms at any time, with updates effective immediately upon posting on the website. Continued use of the site constitutes acceptance of the revised Terms.

6.2 Account Registration and Responsibilities

  • Customers may create an account or place orders as a guest
  • All information provided must be truthful, accurate, and complete. HATARSHOP reserves the right to verify customer information before processing orders
  • Customers are responsible for maintaining the confidentiality of account credentials. Any activity performed under the account is the customer’s responsibility

False Orders Protection Clause:

Identification and Accuracy of Data

  • All orders must include truthful and accurate information
  • HATARSHOP may verify data before processing

Fraud and False Orders

  1. Fraudulent orders, including false data, are strictly prohibited
  2. If a suspicious order is detected, HATARSHOP may:
  • Cancel the order without notice
  • Block the customer from future orders
  • Pursue legal action (civil or criminal)

Responsibility and Costs

Customers are responsible for costs associated with fraudulent or false orders, including shipping, handling, and other related expenses. HATARSHOP may recover these costs through legal channels.

Data Protection

In accordance with LOPDGDD, GDPR, CCPA, submission of false data may result in penalties. HATARSHOP fully cooperates with authorities investigating fraudulent activity.

6.3 Payment Methods and Policies

HATARSHOP accepts multiple payment methods, each with specific conditions:

Credit/Debit Cards (MasterCard, Visa, AmEx, UnionPay)

  • Transactions are processed securely through authorized gateways

Digital Wallets (PayPal, Google Pay, Klarna, Crypto USDC)

  • Payment is redirected to the respective platform. HATARSHOP is not liable for issues originating from these providers

Cash on Delivery (COD)

  1. Available only in countries where cash-on-delivery (COD) is supported through HATARSHOP’s local warehouse network. The countries currently eligible for COD will appear in the order form selector at checkout. If your country is not listed, please select an alternative payment method
  2. Customers must be available to accept delivery. Repeated refusal may result in:
  • Account restrictions
  • IP-based blocks preventing future COD orders
  • Legal claim for logistics costs

6.4 Orders, Shipping, and Delivery

  1. HATARSHOP ships from local warehouses or the nearest available warehouse for international customers
  2. Estimated delivery times vary depending on the country and shipping method:
  • COD countries: 24–48 hours from local warehouse
  • International prepaid orders: 9–15 business days
  • Shipping may be affected by: customs, logistics, weather, or seasonal demand
  • HATARSHOP is not responsible for delays caused by carriers or customs
  • HATARSHOP is not responsible for orders lost, delayed, or returned due to incorrect or incomplete shipping addresses provided at checkout

International Orders and Customs Requirements

For orders shipped to countries where Cash on Delivery (COD) is not available, customers may be required to provide additional identification or tax information in accordance with the requirements of customs authorities. This may include, where applicable: DNI, NIF, NIE, CIF, RUT, RUN, CUIL, CUIT, CPF, CNPJ, RFC, VAT number, EORI number, Tax Identification Number (TIN), or other equivalent national identification numbers.

Failure to provide accurate and complete information may result in customs delays, shipment retention, additional charges, or return of the package.

HATARSHOP is not responsible for customs clearance delays, additional duties, taxes, or lost shipments resulting from incorrect or incomplete information provided by the customer.

Lost or damaged shipments:

Customers must contact HATARSHOP immediately with proof of order, photos, and tracking information

6.5 Returns, Refunds and Cancellations

  • Returns and refunds are governed by our Refund Policy
  • Customers must provide clear photos of the product, original label, and evidence of condition
  • Refunds will be processed according to payment method and may take additional days for banks or payment providers
  • COD orders are strictly monitored; repeated refusals may lead to restrictions

Order Cancellations and Modifications:
Orders may be cancelled or modified only before they have been processed and shipped. Once an order has been dispatched, it cannot be cancelled or modified. In such cases, customers must wait until delivery and follow the return procedure in accordance with the applicable consumer protection laws.

Refunds will be processed according to the original payment method and may take additional days depending on banks or payment providers.

COD orders are strictly monitored; repeated refusals may lead to account or IP restrictions.

6.6 User Responsibilities

By using HATARSHOP, customers agree to:

  1. Provide accurate personal and shipping information
  2. Use products according to instructions
  3. Follow return instructions when requesting refunds
  4. Avoid fraudulent or illegal activities on the site, including:
  • Selling stolen or counterfeit goods
  • Submitting false orders
  • Customers are responsible for any losses or costs incurred due to misuse or fraud

6.7 Intellectual Property

  • All content on HATARSHOP, including designs, logos, images, trademarks, and website material, is exclusive property of HATARSHOP
  • Unauthorized use is strictly prohibited

6.8 Privacy and Data Use

  • HATARSHOP collects personal data in accordance with our Privacy Policy
  • Data is used exclusively for processing orders, marketing (with consent), fraud prevention, and compliance with legal obligations
  • Customers may exercise rights under CCPA, GDPR, and other applicable privacy laws

6.9 Limitation of Liability

  • HATARSHOP is not liable for indirect, incidental, or consequential damages from use of the website, products, or shipping delays
  • Customers acknowledge that COD orders involve additional risk, and repeated misuse may result in account and IP restrictions

Special COD Disclaimer:

Customers using Cash on Delivery (COD) must ensure availability to accept deliveries. Repeated refusals may result in account restrictions linked to the customer’s IP address, in accordance with our refund and security policies.

6.10 Legal Compliance

  • Transactions in the USA comply with FTC, state consumer protection, and electronic commerce laws
  • International orders comply with applicable local e-commerce regulations and consumer rights directives
  • HATARSHOP reserves the right to refuse orders or limit access where compliance is uncertain

6.11 Changes to Terms of Service

  • HATARSHOP reserves the right to update these Terms at any time
  • Updates will be posted on the website and effective immediately
  • Continued use constitutes acceptance of changes