Refund policy

4.1 General Overview

HATARSHOP is committed to providing a transparent, fair, and professional refund process for all customers. Refunds are issued according to the conditions outlined in this policy and are designed to comply with U.S. federal and state consumer protection laws, including FTC guidelines. International orders are processed in compliance with local consumer protection standards, where applicable.

This policy applies to all payment methods available on our website, including:

  • Credit/Debit cards: MasterCard, Visa, American Express, UnionPay
  • Digital wallets: PayPal, Google Pay, Klarna, Crypto USDC
  • Cash on Delivery (COD) – where available

4.2 Eligibility for Refunds

To qualify for a refund:

  1. Timeframe: Refund requests must be submitted within 14 days of receiving the product
  2. Verification: A clear photo of the product and label must be provided to verify the purchase. Refunds cannot be processed without proper verification
  3. Condition of Products: The item must be:
  • In its original condition
  • Unused and undamaged
  • With the original label attached

Exceptions:

  • Products that have been opened and are hygiene-sensitive, such as serums, perfumes, creams, and similar items, are non-returnable. Once opened, these items cannot be resold and are therefore not eligible for refunds or exchanges

4.3 Refund Process by Payment Method

Credit/Debit Cards, PayPal, Google Pay, Klarna:

  • Refunds are issued to the original payment method within 3–7 business days after the return is received and inspected
  • Depending on your bank or card provider, it may take additional days for the refund to appear on your account

Crypto USDC:

  • Refunds are processed back to the original wallet used for purchase
  • Network confirmations may require additional processing time depending on blockchain speed

Cash on Delivery (COD):

  • COD refunds are subject to strict verification
  • Refund requests will only be approved if the product is returned in full compliance with this policy
  • Repeated COD order refusals or fraudulent attempts may result in account restrictions or IP-based blocks, preventing future COD orders
  • Customers are advised to ensure availability for COD deliveries to avoid complications or blocks

4.4 Return Instructions

Contact HATARSHOP only via WhatsApp using the contact bubble at the bottom-right of the website to request a return.

Submit all required documentation, including:

  • Clear photos of the product
  • Original label
  • Condition of the item

Once your return request is reviewed and approved, HATARSHOP will provide detailed return instructions.

Customers are responsible for securely packaging the item to prevent damage during shipping.

Note: Returns will only be accepted if they meet the criteria outlined above. HATARSHOP reserves the right to reject returns that fail to meet these standards.

4.5 Exchanges

  • Exchanges are offered under the same conditions as refunds
  • Customers may request an exchange instead of a refund
  • The replacement product must be of equal or lesser value
  • Any price difference will be handled according to HATARSHOP’s policies
  • All exchanges are inspected upon receipt to ensure compliance

4.6 Refund Timeline

  • HATARSHOP aims to process approved refunds or exchanges within three business days of receiving the returned item
  • Additional days may be required for your bank or payment provider to reflect the transaction
  • Customers are requested to allow up to ten business days after shipping the item before contacting support regarding the refund status

4.7 Special COD and Security Considerations

  • Refunds for COD orders require additional verification due to risk of refusal or fraud
  • Customers who have previously refused COD deliveries without justification may face account restrictions, including IP-based blocks
  • This system protects HATARSHOP and ensures fairness to all customers using COD

4.8 Legal Basis

United States:

  • Refunds comply with FTC consumer protection guidelines and state-specific e-commerce regulations
  • Transparent return policies are mandatory under U.S. law to protect consumers from misleading practices

International Orders:

  • For orders shipped internationally, refunds comply with local e-commerce and consumer protection laws, including the right to return products in accordance with local regulations

4.9 Customer Responsibilities

  • Provide accurate information for processing refunds (order number, contact info, photos)
  • Return items in the original packaging and condition
  • Ensure timely shipment of returned items according to HATARSHOP instructions

Tip: Customers are encouraged to retain proof of return shipping to avoid disputes.

4.10 Changes to Refund Policy

  • HATARSHOP reserves the right to modify this refund policy at any time
  • Updates will be posted on the website and effective immediately
  • Continued use of the website constitutes acceptance of the updated policy