Privacy policy

3.1 Introduction

HATARSHOP respects the privacy of its customers and is committed to protecting personal data collected through our website, email communications, WhatsApp, and other customer service channels. This Privacy Policy explains:

  • What personal data we collect
  • How we use and protect your information
  • Your rights as a consumer under applicable laws (U.S., EU, and international regulations)
  • How data is shared with third parties
  • How long we retain your data

This policy applies to all customers worldwide, including USA, EU/EEA, and future regions, ensuring compliance with:

  • CCPA/CPRA (California, USA)
  • FTC guidelines (USA)
  • GDPR (EU)
  • International e-commerce consumer protection standards

By using our website, you consent to the collection and use of your information as described below.

3.2 Information We Collect

3.2.1 Personal Identification Information (PII)

  • Name, email address, phone number, shipping/billing address
  • Payment information (credit card details, PayPal, Google Pay, Klarna, Crypto USDC, COD status)
  • Account information if you create a HATARSHOP account

3.2.2 Non-Personal Information

  • Device type, browser, IP address
  • Pages visited, clicks, and time spent on the site
  • Location data derived from IP address for shipping and delivery purposes

3.2.3 Sensitive Data

  • In COD regions, we monitor payment acceptance behavior to detect fraudulent activity or repeated refusals
  • This information is used internally for account restrictions and to prevent abuse of COD services

3.2.4 User-Generated Content

  • Reviews, product photos, and feedback submitted on our website or social media
  • These may be used for marketing, quality assurance, and product improvement

3.3 How We Use Your Information

Order Fulfillment:

  • Process and ship orders, including COD and pre-paid purchases
  • Provide tracking updates, delivery notifications, and order confirmations
  • Contact customers regarding returns, exchanges, or refunds

Customer Service:

  • Respond to inquiries via WhatsApp, email, or website contact forms
  • Resolve issues such as damaged products, missing shipments, or incorrect orders

Marketing and Promotions:

  • Send promotional offers, newsletters, and personalized recommendations (only if consented)
  • Segment users for targeted marketing campaigns based on shopping history and preferences

Legal and Compliance:

  • Detect and prevent fraud, including misuse of COD services
  • Maintain records for tax reporting, audits, and regulatory compliance
  • Enforce our Terms of Service and prevent abuse of accounts or services

3.4 Data Sharing and Third Parties

Service Providers:
HATARSHOP may share information with third parties necessary to operate our business:

  • Payment processors: PayPal, Stripe, Google Pay, Klarna, banks, and USDC (cryptocurrency)
  • Shipping carriers: Vary depending on multiple factors, such as whether the shipment is domestic, regional, or international, as well as the selected payment method. We always work with reliable and well-known carriers, choosing the most appropriate service for each order (e.g., local couriers for domestic deliveries, international carriers for cross-border shipments, and specialized carriers for cash-on-delivery)
  • Marketing platforms: email campaign providers, analytics tools

Legal Requirements:

  • Information may be shared with law enforcement or government agencies when required by law or regulation
  • We comply with court orders, subpoenas, and applicable international laws

Third-Party Risks:

  • While HATARSHOP carefully selects partners, we are not responsible for breaches by third parties
  • Customers are encouraged to review third-party privacy policies

3.5 Data Retention

  • Personal data is retained only as long as necessary to fulfill orders, provide services, comply with laws, or maintain records
  • For inactive accounts or completed orders, data may be anonymized or deleted after a reasonable retention period
  • COD refusal history and IP-based monitoring data is retained for fraud prevention

3.6 Security Measures

HATARSHOP implements industry-standard security measures to protect data, including:

  • Encrypted communications (SSL/TLS)
  • Secure payment gateways
  • Restricted access to sensitive information by authorized personnel only
  • Regular audits and monitoring for unusual activity

Note for Customers:
Despite these measures, no system is completely secure. Customers should protect account credentials and monitor their own devices for security risks.

3.7 Customer Rights

For U.S. Residents:

  • California residents may request access, deletion, or opt-out of the sale of personal data under CCPA/CPRA
  • Requests can be submitted via email or WhatsApp, referencing your order or account number

For EU/EEA Residents:

  • Right to access, rectify, delete, or restrict processing of personal data under GDPR
  • Right to data portability and the right to lodge complaints with supervisory authorities

International Customers:

  • Local laws may grant additional rights; HATARSHOP will comply with applicable regulations
  • Contact our support channels for any inquiries regarding your data

3.8 Cookies and Tracking

  • HATARSHOP uses cookies to improve website functionality, analyze traffic, and enhance customer experience
  • Customers can disable cookies via their browser, but some website features may be limited
  • Third-party analytics providers (e.g., Google Analytics) may also collect anonymized usage data

3.9 COD and Privacy Considerations

  • COD regions require tracking of delivery acceptance for fraud prevention
  • Repeated refusal of COD orders may result in account or IP restrictions
  • This data is collected solely for operational and security purposes

3.10 Changes to Privacy Policy

  • HATARSHOP reserves the right to update this Privacy Policy at any time
  • Updates will be posted on the website and effective immediately
  • Customers are encouraged to review the policy regularly to stay informed